Strategies for Resolving Conflict
Learn how to resolve any type of disagreement, how to handle confrontation with confidence, and how to prevent conflict.
Course Objectives
- Discover the benefits of using assertive communication and listening strategies
- Master easy techniques for calmly and confidently facing confrontation head-on
- Practice proven speaking and presentation skills that project confidence
- Learn relaxation techniques and other strategies for keeping stress from taking a toll
- Discover how to diagnose disagreements and get to the real heart of the matter